Booking Details
Terms and Conditions
Last Updated September 2024
TERMS & CONDITIONS OF PARKING
These are the terms on which you agree to use this car park. It is important that you read and understand them as they are essential to ensure that traffic and parking space use is maximised for the benefit of all those wishing to park.
These terms explain your rights and obligations alongside containing details of matters for which we do not accept responsibility.
1. DEFINITIONS
1.1. ‘Car Park’ means the car park controlled by us at which these Conditions of Parking are displayed. Where appropriate, it also includes the roads leading to and from the car park.
1.2. ‘Conditions of Parking’ means the conditions of parking set out here.
1.3. ‘Pay Machine’ means any pay on foot or pay and display machine situated in the Car Park.
1.4. ‘Permit’ means any agreement for the parking of a Vehicle on one or more occasion.
1.5. ‘Permit Parking: Additional Conditions’ means the extra terms and conditions that apply when you park using a Permit. These will be shown on the Permit or provided to you at the time of purchase.
1.6. ‘Staff’ includes those in our employment as well as our servants or agents appointed to work with us.
1.7. ‘Tariff’ means the charges that are to be paid for Parking. These will be displayed at the Car Park. There may be more than one place where the Tariff is on display.
1.8. ‘Vehicle’ means any vehicle which is parked in a Car Park and includes any mechanical device on wheels or tracks, its equipment and accessories.
1.9. ‘We, Us, Our’ means APCOA Parking (UK) Limited.
1.10. ‘You’ means any person who uses the Car Park for the parking of a Vehicle and ‘Your’ should be read accordingly.
The headings are for information only and do not affect the interpretation of these Conditions of Parking.
2. AGREEMENT
2.1. These Conditions of Parking apply to your use of the Car Park where these Conditions of Parking are displayed or which you have booked to use in advance.
2.2. We intend relying on these Conditions of Parking. If there is anything you do not understand or do not agree with, please discuss this with us before you enter the Car Park or leave your Vehicle with us.
2.3. No one is permitted to make any changes to these Conditions of Parking or make any promises or commitments on our behalf unless these are confirmed to you in writing. If we agree changes, please ask us to confirm them in writing. We can then avoid problems over what has been agreed between us.
2.4. Nothing in these Conditions of Parking affects your statutory rights.
2.5. If you have:
2.5.1 ordered parking via https://cbsarenaparking.co.uk a binding agreement will exist between you and us.
2.5.2 booked through our telephone booking service you will be asked by our telephone salesperson to confirm that you understand that your Booking is subject to these Conditions of Parking. Your booking will not be accepted until you confirm this, and a binding agreement will come into existence when you have confirmed this.
2.6. The parking space in the parking area you book will be unspecified.
2.7. You confirm to us that all information you provide us in connection with the provision of parking services will be correct and complete and in particular that you are the person registered as the keeper of or are authorised by them to use and register any vehicle (including its registration mark) for the purposes of the provision of parking services.
2.8. If you do not order parking and enter the car park, then a binding agreement will exist between you and us on entry to the Car Park unless you immediately exit from it.
3. ORDERING
3.1. The booking of parking must be made at least thirty minutes before entering the car park.
3.2. After payment completion, the booking confirmation is sent by email. The parking system at the Coventry Building Society Arena is now fully Automatic Number Plate Recognition (ANPR) technology, however, the customer must either print or to save the e-mail booking confirmation and bring it on the journey.
4. PAYMENT
4.1. A parking fee is paid for parking at https://cbsarenaparking.co.uk The amount charged for parking is dependent on an individual event and may be cheaper or more expensive than the Arena parking tariff.
4.2. Payment by credit / debit card requires entering the card number, expiration date and security code.
4.3. We can also collect the charges for parking at the entry of the Car Park as vehicles enter or exit of the Car Park as vehicles leave.
4.4. In the event of any Pay Machine failure, you are responsible for finding a Pay Machine that works.
4.5. In the event that a vehicle exits before the parking period has expired, the customer will not be issued any refund for the period that has not been used.
4.6. If a customer is leaving the parking area after the parking is terminated, for whatever reason, the customer must pay for the extra time and the payment must be made in the car park before exiting. The Arena has Automatic Number Plate Recognition cameras in the Car Park and may use the information obtained from these cameras to identify your vehicle and send you a charge notice for the period you have parked at the Car Park and not paid.
4.7. The price you pay for parking is in GBP (£) incl. VAT.
5. CANCELLATION OR AMENDING YOUR ORDER
5.1. You may cancel a car park booking up to 24 hours before your time of arrival using the 'My Booking'. You’ll get a full refund as long as we receive notification in time.
5.2. For payments made on the day, we operate a no cancellation policy as the parking session has started.
5.3. In addition to the possibility to cancel the order, you may change most bookings up to 2 hours before your time of arrival using 'My Booking'. Subject to availability, the customer can amend the entry date & time, the exit date & time, the product and the chosen parking area. The customer will be refunded or charged the difference due to the amendment to the booking.
6. SAFETY IN THE CAR PARK
6.1. You must drive carefully in the Car Park.
6.2. You must strictly observe all speed limits.
6.3. You are responsible for the safety of your children. You must not allow them where they could cause an accident or could otherwise be put in danger. Children must not play in the Car Park and must be accompanied by a responsible adult at all times.
6.4. You must comply with all directions and signs that are posted in the Car Park and all instructions or requests given or made from time to time by any of our Staff for regulating traffic and controlling the positioning of Vehicles within the Car Park.
7. SECURING YOUR VEHICLE
7.1. You must make sure that before you leave your Vehicle at the Car Park:
7.1.1. it is securely locked.
7.1.2. all the windows and any sunroof are securely locked.
7.1.3. your handbrake is fully engaged, and your Vehicle left in gear (or, if it is an automatic, left in “Park” mode).
7.1.4. if it is fitted with a steering lock or similar device that this is engaged.
7.1.5. no person or animal is left in your Vehicle; and
7.1.6. your possessions are taken with you or removed from sight and placed in the boot wherever possible.
8. RELOCATION OF VEHICLES
8.1. We can move your Vehicle within the Car Park by driving or otherwise to such extent as we think is reasonably necessary to avoid it causing an obstruction.
8.2. We can also remove your Vehicle at any time to any other location that we feel is appropriate if the Car Park has to be closed or evacuated either permanently or temporarily and whether totally or only partly.
8.3. Where it is necessary to do so because we have to exercise any of the rights given to us in these Conditions of Parking, we or any member of our Staff can drive or otherwise take your Vehicle out of the Car Park (including on to the public highway) or tow it away.
8.4. We can get into your Vehicle if we need to exercise the rights given to us in these Conditions of Parking or to stop any nuisance caused by your Vehicle. We can use force to do so if we reasonably consider that is necessary and if your Vehicle is damaged by us in doing this, then we are not liable for the damage we cause.
9. ABANDONED VEHICLES
9.1. If you intend to leave your Vehicle in the Car Park for longer than 28 days, you must tell one of our Staff as soon as you arrive. If you do not tell us this, or you have not pre-booked for longer than 28 days then we will be entitled to assume that your Vehicle has been abandoned.
9.2. Abandoned Vehicles will be disposed of in accordance with any local authority byelaws and / or any other legal rights available to us.
9.3. After thirty days (or earlier if we reasonably conclude the Vehicle is abandoned) and without further notice we may remove the Vehicle. If your Vehicle remains uncollected for a period of three months from the date on which you parked it (or if later the date you told us at the time of leaving your Vehicle that you would collect it) we will have the right for the purposes of the Torts (Interference With Goods) Act 1977, to sell your Vehicle and deduct from the sale proceeds any amount that is due to us. Before we sell any Vehicle, we will send you a notice by recorded delivery to the address of the last registered keeper of the vehicle or (if relevant) any Valet Parking Agreement. The notice we send you will tell you that we intend to sell the Vehicle but will not do so until a further twenty-one days have elapsed.
10. DAMAGE OR THEFT
10.1 If your Vehicle is damaged whilst in a Car Park or is stolen or any of your possessions are stolen from it whilst it is in a Car Park you must: -
10.1.1 immediately inform a member of our Staff.
10.1.2 (in the case of theft) immediately inform the Police; and
10.1.3 notify your insurer promptly.
10.2. When you report any incident to us, we will complete an incident form which you will be asked to sign.
10.3. If you believe you have a claim against us for any reason then in addition to completing the incident form you must write to us telling us what happened, and what you are claiming. You should send this letter to us within 72 hours of discovering your loss or damage. If you delay doing so, it may be impossible for us to establish exactly what happened or who (if anyone) is to blame. We may not therefore be able to consider any claim that is made outside that 72-hour period.
10.4. If you damage another Vehicle or any part of a Car Park, you must report the matter immediately to a member of our Staff and give him or her the registration numbers of both Vehicles together with your full name and address and the name and address of your insurance company together with your policy number. You agree that we may pass this information to the owner or driver of any other Vehicle involved.
10.5. You will be required to make good to our reasonable satisfaction any damage caused to the Car Park or to pay to us on demand the cost incurred by us in making good this damage.
11. OUR LIABILITIES FOR LOSS OR DAMAGE TO PROPERTY
11.1 We cannot guarantee the security of our Car Parks as members of the public have access to them at all times.
11.2. We do not guarantee that security measures that we have in place, for example CCTV or patrols, will be working at all times or, even if they are working that they will be effective in preventing loss, damage, or theft or in identifying who might be to blame.
11.3. Neither we nor our Staff accept liability for any loss or theft of or from any Vehicle.
11.4. Our liability to you is not increased where you ask us to valet park your Vehicle.
12. OUR LIABILITIES FOR DEATH OR PERSON INJURY
12.1. We and our Staff accept liability for the death of or personal injury sustained by you but only where we or our Staff member caused it as a result of our or their negligence, wilful act or default or breach of statutory duty.
13. WHERE YOU CAN AND CANNOT PARK
13.1. You cannot park:
13.1.1 in a no parking area
13.1.2. on a double yellow line
13.1.3. other than in a designated parking bay
13.1.4. in a time restricted waiting area for any longer than the allowed time.
13.1.5 in a disabled bay without displaying the required current valid badge.
13.1.6. across two parking bays.
13.1.7. in a space that is marked as “reserved” without authorisation.
14. PROHIBITED ACTIVITIES
14.1. You cannot:
14.1.1 Tow any Vehicle into the Car Park or bring a Vehicle into it other than under its own mechanical power.
14.1.2 Do (or get someone else to do on your behalf) any work or repairs or maintenance to or washing of or cleaning of any Vehicle.
14.1.3 Sell, hire or in any other way dispose of any Vehicle.
14.1.4 Carry out or conduct any commercial activity from any Vehicle.
14.1.5 Obstruct any access or circulation area.
14.1.6 Do anything that may be a nuisance or inconvenience to us or any other user of the Car Park.
14.1.7 Allow a Vehicle to cause any unnecessary noise, vibration or exhaust fumes.
14.1.8 Do any act or thing which may render invalid or void any policy of insurance that is in place in respect of the Car Park.
14.1.9 Pour or transfer petrol or other fuels into or out of the fuel tank of any Vehicle.
15. IF YOU BREACH THESE CONDITIONS
15.1 If you breach any of these Conditions of Parking we may, at our discretion Attach a Parking Charge Notice (PCN) to your Vehicle or hand a PCN to you. The PCN will specify:
15.1.1. the sum you are required to pay.
15.1.2. the time within which payment must be made; and
15.1.3. the address to which payment must be sent.
15.2. The PCN will also explain that unless payment is made in accordance with its terms court action may be commenced to recover the sums due from you under the PCN together with costs, interest and any other sums legally recoverable.
16. SEASON TICKETS
16.1 Season tickets purchased through the CCFC Season Tickets page are valid for all league fixtures. Parking for fixtures outside of the standard league campaign will need to be purchased seperately.
17. COMPLAINTS
17.1. So that complaints can be dealt with efficiently it is important that complaints are made as soon as possible. As a result, the complaints procedure has time limits which must be observed. All complaints must be directed to cbsarena@apcoa.com within 48 hours of you exiting the car park. It is important that you understand that if you do not meet any time limit, we may not be able to do anything about your compliant.
Privacy Policy
APCOA Parking UK
Background
APCOA Parking (UK) Limited is the main operating company of the APCOA Parking group of companies in the UK. In addition to APCOA Parking (UK) Limited, these companies are APCOA Parking Holdings (UK) Limited, APCOA Parking Services (UK) Limited, APCOA Facilities Management (UK) Limited, APCOA Facilities Management (Harrow) Limited and Parking and Enforcement Agency Limited. This policy applies to each of these companies. Therefore ‘APCOA’ and ‘we’ are used throughout to refer to all the companies in the Group and each to each one of those companies as it applies to that company.
APCOA takes its obligations about your personal information seriously and is committed to ensuring your personal data is protected. This privacy notice describes how APCOA, in its various roles as both a Controller and Processor, collects, uses and protects your information. APCOA is registered with the Information Commissioner’s Office (ICO).
How we collect your information
The information we hold about you comes from the way you engage with us such as through your participation and contribution in APCOA related activities, taking part in customer research and surveys or product trials. We also collect your personal data if you enquire about our services through our websites, when purchasing, registering or subscribing to an APCOA service or product, or become one of our business partners. We may collect information about you through our website, through our product applications, via email, the post, over the phone, via Webchat or from discussions with you or from information received from you relating to car park bookings, Parking Charge Notice (PCN) payments, a season ticket, parking permits our provision of a Car Park Management Services or other services to our clients or when applying for an APCOA advertised vacancy.
We may also collect details of your visits to our website, including traffic data, location data, weblogs and other communication data and the resources that you access.
The type of information we hold
The information we hold may include name, address, contact telephone numbers, email addresses, business name, twitter, Facebook and LinkedIn account, vehicle registration mark (VRM), ANPR and CCTV related images of your vehicle, credit card details, bank details and transaction history. In some cases, we may also hold special category data (sensitive data).
How we use your information
We lawfully process your information to fulfil the contract we have with you (for example of your car space booking or use), to allow you to benefit from offers we have available, as a business partner, or as a potential employee, and to enforce non-compliance of our car parking Terms & Conditions. We use your information in the following ways:
- To provide you with the information or service you have requested.
- To process your payments
- To process car parking permits
- To process a Parking Charge Notice
- To create an account
- Where you have not opted-out, we will use your information for the legitimate business interest of sending you information about other APCOA products and services, but we will always offer you the right to opt-out of future communications
Who we will share your information with
We will not sell or share personal information about you with third parties without your consent unless the law allows us to. We are required by law, to pass on some of your personal data to:
- The DVLA to request details of the registered keeper of the vehicle in order to enforce non-compliance of our car parking Terms & Conditions
- Third parties such as, Parking on Private Land Appeals service (POPLA) at your request, and Debt Collection Agencies, Bailiffs and Courts in relation to unpaid Parking Charge Notices.
- Our service providers who manage some of our Marketing, Car park bookings, the processing of our Parking Charge Notices, Web services and Group Procurement scheme
- Business partners where we need to exchange the information to fulfil a parking contract arranged through them or through APCOA
- Law Enforcement Agencies in circumstances where we have reason to think a criminal act may have been committed.
We will also share your personal data with our business partners where we provide car parking management services on their behalf. This is to enable our business partners to process your personal data as necessary for their legitimate interests. This will include, for example, contacting you with any updates to your booking. Please see their privacy policy for further information.
Our third-party providers are bound by UK privacy law and the terms of the contracts we have with them.
Use of cookies
We may use cookies and similar technologies on our website. Cookies are small text files that may be stored on your computer or mobile device when you visit our website. Cookies do many different things, such as letting you navigate between web pages efficiently and remembering your preferences. We use cookies to track your use of our site, but we do not use cookies to make decisions about you or to send you marketing information electronically. Please see our cookie policy (which is available on our web site) for more details.
Camera Monitoring Privacy Notice
Background
APCOA currently uses CCTV cameras and other camera related surveillance systems such as ANPR and body worn cameras to view and record individuals or vehicles on and around our premises and the areas we have agreed to manage for our clients. In this Notice we will refer to the CCTV, ANPR and other camera related surveillance systems collectively as ‘Camera Monitoring’ This Notice outlines why we use Camera Monitoring, how we will use that data and how we will process data recorded by such devices to ensure we are compliant with data protection law and best practice. This Notice also explains how to make a Subject Access Request in respect of personal data created by Camera Monitoring.
Reasons for the use of Camera Monitoring
We currently use Camera Monitoring in and around our premises and the areas we have agreed to manage for our clients as outlined below. We believe that such use is necessary for legitimate business purposes, including:
- to prevent crime and protect buildings and assets from damage, disruption, vandalism and other malicious acts
- for the personal safety of staff, visitors and other members of the public and to act as a deterrent against crime including fraud;
- to support law enforcement bodies in the prevention, detection and prosecutionof crime;
- to assist in ensuring the health and safety of staff and others
This list is not exhaustive and other purposes may be or may become relevant.
Viewing
Images are only viewed by authorised personnel. All staff using Camera Monitoring are given appropriate training to ensure they understand and observe the legal requirements related to the processing of the data that has been collected.
How we use data gathered by Camera Related Surveillance Systems
In order to ensure that the rights of individuals recorded by our Camera Monitoring are protected, we will ensure that data gathered is stored in a way that maintains its integrity and security.
Given the large amount of data generated by Camera Monitoring, we may store video footage using a cloud computing system. We will take all reasonable steps to ensure that any cloud service provider maintain the security of our information, in accordance with industry standards.
Where we engage data processors to process data on our behalf, we ensure reasonable contractual safeguards are in place to protect the security and integrity of the data.
Disclosure of Data Gathered by Camera Monitoring
We may share data with our group companies and other associated companies or organisations, for example, our clients and / or shared services partners where we consider that this reasonably necessary for any other the legitimate purposes set out above.
No images from our Camera Monitoring will be disclosed to any other third party, without express permission being given by our Data Protection Officer (DPO). Data will not normally be released unless satisfactory evidence that it is required for legal proceedings or under a court order has been produced. In other appropriate circumstances, we may allow law enforcement agencies to view copy or remove the data where this is required in the detection or prosecution of crime.
We will maintain a record of all disclosures of such data. No images from our Camera Monitoring will ever be posted online or disclosed to the media.
Privacy Notice – General Information
Certain information applies to both sections of the Privacy Notice and these matters are dealt with here.
Retention and Storage of your information
We will retain your personal information in accordance with legal and regulatory requirements. We will only retain your information while we are actively engaged with you. Where we have had no interaction with for a period of 6 years, will delete your data. We will also delete personal information after a period of 6 years for related contracts that have been inactive.
Data from Camera Monitoring will not be retained indefinitely but will be permanently deleted once there is no reason to retain the recorded information. Exactly how long images will be retained will vary according to the purpose for which they are being recorded. For example, where images are being recorded for crime prevention purposes, data will be kept only long enough for incidents to come to light. Where the images are being used to regulate and enforce parking conditions, the images will be retained until any parking charge has been settled. In all other cases, recorded images will be kept for no longer than 30 days. The Site Manager or designated senior employee will maintain a log of when data is deleted.
At the end of their useful life and in accordance with our retention policy, all images stored in whatever format will be erased permanently and securely. Any physical matter such as tapes or discs will be disposed of as confidential waste. Any still photographs and hard copy prints will be disposed of as confidential waste.
Your personal information will be stored on systems owned or operated by APCOA or those of our specific suppliers and will only be stored inside the European Economic Area (EEA), or a country approved by the EU. You should be aware, however, that where payments are made using credit or debit card transactions, those payments are governed by the terms of your agreement with your card issuer.
Within APCOA, your information will be stored on our secured systems in accordance with APCOA’s Information Security Policy.
Your Rights
You have the right to:
- object to processing of personal data that is likely to cause you, or is causing you, damage or distress;
- have inaccurate personal data about you rectified.
- request your information be deleted or destroyed and if we can we will, but sometimes we must maintain some records for legal reasons
If you are not happy how we are using your information or how we have responded to your request, you have the right to complain to the Information Commissioner’s Office at www.ico.org.co.uk.
Requests to prevent processing
We recognise that, in rare circumstances, individuals may have a legal right to prevent processing likely to cause substantial and unwarranted damage. For further information regarding this, please contact the Data Protection Officer at dpo@apcoa.com
If you are not happy how we are using your information or how we have responded to your request, you have the right to complain to the Information Commissioner’s Office at www.ico.org.co.uk.
How we will tell you about future changes to this privacy notice
Any changes we make to our privacy notice will be put on our website. Please check for updates from time to time so you are always fully aware of what information is collected and how it is used.
How you can access your information
You have the right to request access the information we hold about you. To make a request for your personal information, please contact the Data Protection Officer at dpo@apcoa.com .
In respect of Camera Monitoring data, please note that we reserve the right to obscure images or mute sounds of third parties when disclosing such data as part of a subject access request, where we consider it necessary to do so to protect the rights of others.
How to contact us
If you have any questions or concerns about our use of your personal information, please contact the Data Protection Officer at dpo@apcoa.com.